Free Shipping On Orders $99+ (Restrictions Apply)
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(410) 712-01459:30am - 5pm ET Mon - Fri
support@painfulpleasures.com
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Sign in to your account and go to “My Orders” for tracking info.
Our supplies are made with professionals in mind. However, we welcome artists, apprentices, and collectors of all backgrounds. No license required, but please use our supplies responsibly.
Submit your request hereOpens a new window or email us at support@painfulpleasures.comOpens a new window with photos, your order number, and a quick note.
Give us a call ASAP at (410) 712-0145Opens a new window. If your order hasn’t printed yet, we’ll try to catch it!
Once your order’s processing, we can’t make changes. But call us quick if you need to update your shipping address, and we’ll get it taken care of.
Yep—some items don’t qualify. If that’s the case, you’ll see a note on the product page.
Monday–Friday, 9:30AM–5:00PM EST
📧 support@painfulpleasures.comOpens a new window
📞 (410) 712-0145Opens a new window
Got a question? Let’s clear things up.
Got a question?
Let’s clear things up.
We offer professional gear designed with tattoo and piercing artists in mind. Of course, we welcome a wide variety of creative people. From tattoo and piercing pros to apprentices, first timers, and curious collectors.
But you don’t need a license to purchase from us. Just make sure you understand the products you're buying and use them responsibly.
To cancel your order, give us a call at (410) 712-0145 as soon as possible. added Returns can be requested within 30 days of delivery for clarity
If your order hasn’t been printed in our warehouse yet, we may be able to cancel it. If not, no worries! We’ll help you start a return once the package arrives.
Returns can be requested within 30 days of delivery.
Once an order’s processing, it’s locked in, so we can’t add or remove items.
But if you need to update your shipping address, give us a call as soon as possible at (410) 712-0145 and we’ll do our best to help.
Yep. Some items—especially machines, power supplies, and certain sterile goods—are excluded from promos and free shipping. You’ll see a heads-up right on the product page if that’s the case.
We’ve got a whole hub for that. Check out our Information CenterOpens a new window for safety data sheets and more.
Please follow this linkOpens a new window to see our Terms and Conditions of Use.
Click hereOpens a new window to register and start your account. Excited to have you with us!
Easy: Recover your account right hereOpens a new window.
Log in to your account and hit “My Orders” on the sidebar.
Inside your account dashboard, click the ✏️ icon to edit or the 🗑️ to remove addresses.
Sign in, go to “My Orders,” and click your order number. If it’s shipped, you’ll find tracking info right there.
We ship with USPS, UPS, FedEx, DHL, and offer local delivery too. Your checkout page will show what’s available based on where you're located.
Yep! Choose “Pick Up” at checkout. You’ll get an email when it’s ready to grab from our warehouse in Hanover, MD.
In-stock items ship within 24–72 business hours. After that, it’s in the carrier’s hands. Delivery time depends on your selected method.
Reach out to our Customer Support Team and we’ll work with the carrier to help get it tracked down.
We do! Just keep in mind that once your package reaches the freight forwarder, we’re no longer liable. Make sure the freight forwarder inspects the shipment immediately upon receipt. Any damage claims need to be addressed directly with the forwarding service.
We accept returns on most items within 30 days of delivery. Please visit our returns pageOpens a new window for full details on our return requirements.
Please complete our return request formOpens a new window and we will resolve the issue for you right away!
Please complete our return request formOpens a new window and include all applicable warranty information in the request.
We take Visa, Mastercard, Discover, PayPal, Amazon Pay, Klarna, Shop Pay and Bank Wire Transfers when applicable. Available payment methods may vary based on order type, shipping method, or location.
You’ll get a 16-digit code via email. Enter it in the “Discount Code or Gift Card” field at checkout and you’re good to go.
Bank wire transfer is available for orders over $100.
To place a wire transfer order:
3. Once the payment is received, your order will be processed and shipped.
Please note that orders will not ship until the wire transfer payment has been received and confirmed.
There are several ways to get in touch with a real person who’s more than willing to help! Try any of the below and we’ll happily assist you from Monday-Friday, 9:30AM-5:00PM EST:
